Privacy policy

 

Last updated: [13.10.2024]

 

At 2HEADZ, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or make a purchase from us.

 

 

     1. Information We Collect

 

Personal Information: When you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

 

Device Information: We automatically collect information about your device, including IP address, web browser, time zone, and some cookies installed on your device.


Usage Data: As you browse our site, we collect information about the individual web pages or products you view, what websites or search terms referred you to our site, and how you interact with the site.

 

 

     2. How We Use Your Information

 

We use the information we collect to:

  • Process and fulfill your orders, including sending confirmations and invoices.
  • Communicate with you regarding your account or transactions.
  • Provide customer support and respond to your inquiries.
  • Personalize your experience and deliver content relevant to your interests.
  • Improve our website and marketing efforts.
  • Comply with legal obligations and prevent fraud.

 

     3. Sharing Your Information

 

 

We may share your personal information with third parties to help us use your information as described above. For example:

  • Service Providers: We engage third-party companies to perform services on our behalf, such as payment processing, order fulfillment, and marketing assistance.
  •  Legal Compliance: We may disclose your information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to another company.

 

 

     4. Cookies and Tracking Technologies

 

We use cookies and similar technologies to:

  • Recognize you on subsequent visits.
  • Store your preferences and settings.
  • Analyze website traffic and usage patterns.
  • Deliver targeted advertising based on your interests.

You can control cookies through your browser settings and other tools.

 

 

     5. Security

 

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

 

 

     6. International Data Transfers

 

If you are accessing our site from outside [Your Country], please be aware that your information may be transferred to, stored, and processed in [Your Country], where our servers are located.

 

 

     7. Your Rights

 

Depending on your location, you may have certain rights regarding your personal information, such as:

  • Accessing the personal data we hold about you.
  • Requesting corrections or updates to your personal information.
  • Opting out of marketing communications.
  • Requesting deletion of your personal data.

To exercise these rights, please contact us using the information below.

 

 

     8. Third-Party Links

 

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies.

 

 

     9. Children's Privacy

 

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

 

 

     10. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Shipping and Returns

Shipping Policy

 

1. Processing Time: Order Processing: All orders are processed within 2  business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

 

2. Shipping Rates and Delivery Estimates:

  • Domestic Shipping: We offer standard and expedited shipping options. Shipping charges for your order will be calculated and displayed at checkout.
  • International Shipping: We ship worldwide. International shipping charges and delivery times vary by destination and will be calculated at checkout.
  • Pre-Orders: Orders will be shipped within 3-4 weeks from the date of purchase, subject to availability. Customers will recieve a confirmation E-Mail with tracking information once the order has been dispatched.

 

3. Shipment Confirmation and Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

4. Customs, Duties, and Taxes

2Headz is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (including tariffs, taxes, and other costs).

 

5. Damages and Lost Packages

  • Damages: If you received your order damaged, please contact us immediately at [Your Email Address]. Please save all packaging materials and damaged goods before filing a claim.
  • Lost Packages: We are not liable for any products lost during shipping. If your package is lost, please contact the shipment carrier to file a claim.

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 Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) within 14 days of receipt for a refund or exchange.

1. Eligibility for Returns

  • Condition: Items must be unused, unworn, and in the same condition that you received them.
  • Original Packaging: Items must be returned in the original packaging with all tags attached.
  •  Proof of Purchase: A receipt or proof of purchase is required.

 

2. Non-Returnable Items

  • Gift cards

  • Sale or clearance items

  • Custom or personalized orders

 

3. How to Initiate a Return

  1. Contact Us: To initiate a return, please email us at SUPPORT@2HEADZ.ONLINE within 14 days of receiving your order.
  2. Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
  3. Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.

 

4. Refunds

  1. Inspection: Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.
  2. Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  3. Partial Refunds: Only partial refunds may be granted for items not in their original condition, damaged, or missing parts for reasons not due to our error.

 

5. Exchanges

  • Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@2headz.online.
  • Different Products: If you wish to exchange for a different product, please place a new order and return the original item.

 

6. Late or Missing Refunds

  • Processing Time: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company; it may take some time before your refund is officially posted.
  • Contact Us: If you’ve done all of this and still have not received your refund, please contact us at support@2headz.online.

 

7. Return Address

                                          

                                 

Terms and Conditions

Last updated: [13.10.24]

 

Welcome to 2Headz. These Terms and Conditions govern your access to and use of our website located at [www.2headz.online] and the purchase of products from our Site. By accessing or using the Site, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using our Site, you confirm that you have read, understood, and agree to be bound by these Terms and our [Privacy Policy]. If you do not agree with these Terms, please do not use our Site.

 

2. Eligibility

You must be at least 18 years old or have reached the age of majority in your jurisdiction to use this Site and make purchases. By using the Site, you represent and warrant that you have the legal capacity to enter into a binding agreement.

 

3. Accounts

  • Account Creation: You may be required to create an account to access certain features of the Site. You agree to provide accurate, current, and complete information during the registration process.
  • Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
  • Account Termination: We reserve the right to suspend or terminate your account at our discretion, without notice, if we suspect any unauthorized use or violation of these Terms.

 

4. Orders and Payments

Product Availability: All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time without notice.
Pricing: Prices for our products are subject to change without notice. We are not liable for any price changes or discrepancies.
Payment: By placing an order, you agree to provide current, complete, and accurate purchase and account information. We accept various payment methods as indicated on the Site.

 

Order Confirmation: After placing an order, you will receive an email confirmation. This email confirms receipt of your order but does not constitute acceptance. We reserve the right to refuse or cancel any order.

 

5. Shipping and Delivery

Please refer to our [Shipping Policy] for detailed information on shipping methods, costs, and delivery times.

 

6. Returns and Exchanges

Please refer to our [Return Policy] for information on returns, exchanges, and refunds.

 

7. Intellectual Property Rights

  • Ownership: All content on the Site, including but not limited to text, graphics, logos, images, and software, is the property of 2Headz or its content suppliers and is protected by international copyright laws.
  • Limited License: We grant you a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes.
  • Restrictions: You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site without express written permission from us.

 

8. User Conduct

You agree not to use the Site for any unlawful purpose or in any way that might harm, damage, or disparage any other party. Prohibited activities include, but are not limited to:

  • Violating any local, state, national, or international law or regulation.
  • Infringing upon the rights of others, including intellectual property rights.
  • Uploading or transmitting viruses or malicious code.
  • Collecting or tracking personal information of others without consent.
  • Engaging in any activity that interferes with or disrupts the Site or its servers.

 

9. Disclaimer of Warranties

The Site and all products and services delivered to you are provided "as is" and "as available" without any representations or warranties of any kind, either express or implied. We do not warrant that the Site will be uninterrupted, timely, secure, or error-free.

 

10. Limitation of Liability

In no case shall 2Headz, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, or service providers be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of any of the Site or any products procured using the Site.

 

11. Indemnification

You agree to indemnify, defend, and hold harmless 2Headz and our affiliates from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

 

12. Termination

We reserve the right to terminate or suspend your access to the Site immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

 

13. Governing Law

These Terms shall be governed and construed in accordance with the laws of Switzerland/Zurich, without regard to its conflict of law provisions.

 

14. Dispute Resolution

Any disputes arising out of or relating to these Terms shall be resolved through binding arbitration in accordance, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

 

15. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site following the posting of any changes constitutes acceptance of those changes.

 

16. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions shall remain in effect.

 

17. Entire Agreement

These Terms and any policies or operating rules posted by us on the Site constitute the entire agreement and understanding between you and us and govern your use of the Site.

 

18. Contact Information

If you have any questions about these Terms, please contact us at:

FAQ

1. What is 2Headz?

2Headz is a unique brand that offers fashion and art pieces infused with cultural and artistic narratives. As a Black-owned business, we celebrate culture, diversity, and creativity through our distinctive clothing and curated art selections.

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2. What products do you offer?

We offer a range of fashion items, including clothing and accessories, as well as curated art pieces. Each product is thoughtfully designed or selected to tell a story and resonate with our commitment to culture and individuality.

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3. Do you ship internationally?

Yes, we offer worldwide shipping. No matter where you are, we can deliver our products right to your doorstep.

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4. How long does shipping take?

  • Domestic Shipping: Typically takes between 5 to 7 business days.
  • International Shipping: Usually ranges from 7 to 21 business days, depending on the destination.

Please note that these are estimated times and may vary due to customs processing and other factors.

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5. How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with a tracking number. You can use this number on our website or the carrier's site to track your package.

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6. What is your return policy?

We have a 14-day return policy. If you're not satisfied with your purchase, you can return the item within 14 days of receipt for a refund or exchange. Items must be unused, unworn, and in their original packaging with all tags attached.

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7. How do I initiate a return or exchange?

To start a return or exchange, please contact us at support@2headz.online within 14 days of receiving your order. We'll provide you with instructions and a Return Merchandise Authorization (RMA) number.

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8. Do you offer refunds?

Yes, once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will be applied to your original method of payment within 7 business days.

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9. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other payment options as indicated at checkout.

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10. How can I contact customer service?

You can reach us by:

Email: support@2headz.online
Contact Form: Visit the "Contact Us" page on our website.

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11. Do you offer gift cards or gift wrapping?

Yes, we offer gift cards in various denominations. Gift wrapping services are also available upon request during the checkout process.

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12. Are your products ethically made?

Absolutely. We are committed to ethical practices in the production of our products. We work closely with our suppliers to ensure fair labor conditions and sustainable materials whenever possible.

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13. How do I care for my 2 Headz products?

Care instructions are provided with each product. Generally, we recommend following the care labels on our clothing and handling art pieces with care to preserve their quality.

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14. Do you collaborate with artists or accept design submissions?

Yes, we're always interested in collaborating with artists who share our vision. If you're interested, please contact us at support@2headz.online

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15. How can I stay updated on new releases and promotions?

Subscribe to our newsletter by entering your email at the bottom of our website. You can also follow us on Instagram, Facebook, and Twitter for the latest updates.

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17. Is there a physical store where I can view your products?

Currently, we operate online only. However, we occasionally participate in pop-up events and exhibitions. Stay tuned to our social media channels and website for announcements.

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18. How can I apply a discount code or promotional offer?

Enter your discount code during the checkout process in the designated field. Please note that only one promotional code can be used per order.

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19. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with your order number and details of the issue. We'll assist you in resolving the problem promptly.

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20. Do you offer custom or personalized items?

At this time, we do not offer custom or personalized items. However, we are exploring this option for the future.

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21. What materials are your products made from?

We use high-quality materials selected for durability and comfort. Specific material information is listed on each product page.

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22. Can I change or cancel my order after it's been placed?

If you need to change or cancel your order, please contact us as soon as possible at [email protected]. We’ll do our best to accommodate your request if the order hasn't been processed or shipped.

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23. Are there any care instructions for your art pieces?

Yes, we recommend keeping art pieces out of direct sunlight and handling them with clean hands or gloves to preserve their quality.

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24. Do you have a loyalty or rewards program?

We are working on implementing a loyalty program. Stay tuned to our website and social media channels for updates.

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If you have any other questions not covered here, please feel free to contact us. We're here to help!